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Misty Community Forum

Q. Where can I get help? What are the hours / service level expectations for help?

Help is available in several ways.

First, and best is the
1. Misty Community forum (where you are now). You can ask any question you’d like in the Support category to get help from Misty staff and fellow community members alike. These questions and ultimate solutions will also serve as a form of knowledge base for future developers. Note, you can also post bugs or request features via this forum.

You can 2. Email Support by sending your questions to support@mistyrobotics.com. This is an especially good option for questions contain personal information or are about billing, shipping, etc.

We are a small team and, even so, our commitment is to be available for you as much as is humanly possible.

Support Hours
Support is available during business hours of 9 AM- 5 PM Monday through Friday. Expect a response within 24 hours during business hours. Support channels are also monitored by staff outside those hours and on weekends. Staff will respond to inquiries outside of business hours as soon as possible, no longer than 48 hours.

Support is closed on company holidays which, for 2019 are Christmas Eve, Christmas Day and Dec. 26th along with New Year’s Eve, New Year’s Day and the day after New Year’s Day. Even during those times, though, give us a ping because some of us are often lurking.

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