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Can't enable camera or audio

When I try to use audio or camera features on the robot, I get an error message that says to enable the audio or camera. But when I send a POST request to

/api/services/camera/enable

or

/api/services/audio/enable

, I get

{‘result’: False, ‘status’: ‘Success’}

and the audio and camera still don’t work. Updating the robot didn’t help. I know the audio has worked previously. Is there any way to fix this issue?