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Support


Known Issues Visit this category to find out if that strange thing you’re experiencing… is actually a strange thing that we’re all experiencing!
About the Support category [Support] (2)
iOS Companion App is down [Known Issues] (3)

The Misty Companion App is currently unavailable in TestFlight. If you already have the app installed, you won’t be able to open it. We know the source of the problem and are working to resolve it, but unfortunately do n…

Misty cannot connect to unprotected wifi networks [Known Issues] (8)
Turn off fans temporarily [Support] (3)
Documenation error? [Support] (6)
Issues with obtaining "pose" for mapping/navigation [Known Issues] (1)
Maps can be inaccurate due to depth sensor calibration fault [Known Issues] (4)
Mapping system crashes while mapping large, complex areas [Known Issues] (3)
Mapping doesn't work consistently due to USB cable fault [Known Issues] (2)
Low battery levels? [Support] (3)
Potential Hardware Issues with Failed Updates [Known Issues] (4)
Delays driving Misty with Companion App [Known Issues] (1)
Uploaded image isn't centered on Misty's display [Known Issues] (1)
Map doesn't always appear in API Explorer [Known Issues] (1)
FollowPath() doesn't work every time [Known Issues] (1)
Misty cannot connect to networks with multi-layer security [Known Issues] (1)
Not sound when testing audio assets [Support] (7)
Companion App connected but no IP or battery % shown [Known Issues] (1)
Issues using LocomotionTrack() to drive backward [Known Issues] (1)
Battery plugged in but not charging [Known Issues] (1)
Robot doesn't move, even if nothing is in the way [Known Issues] (1)
GetDeviceInformation() returns incomplete data [Known Issues] (1)
Misty says 'Update failed contact support' [Support] (4)
Nontraditional Network/Wifi ideas? [Support] (7)
OOB Experience notes [Support] (5)
Unplugging Misty during an update can cause issues [Known Issues] (1)
The Companion App can't make a connection with Misty [Known Issues] (1)
Misty's battery discharges while she's off [Known Issues] (1)
Misty is running into things [Known Issues] (1)
Misty I arrived with her side panels removed [Known Issues] (1)