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Support


Known Issues Visit this category to find out if that strange thing you’re experiencing… is actually a strange thing that we’re all experiencing!
About the Support category [Support] (2)
Misty can't resize PNG files [Known Issues] (1)
Misty's 4K camera doesn't take images at full resolution [Known Issues] (1)
Audio playback volume too quiet and not adjustable [Known Issues] (1)
API Explorer returns incorrect "Failed to Send Update" message [Known Issues] (1)
Misty returns an error when I upload a .zip file compressed on my Mac [Known Issues] (2)
Companion App crashes when logging in through Firefox [Known Issues] (1)
Short term limitation: Unable to stop audio clip once it's playing [Known Issues] (5)
Companion App connected but no IP or battery % shown [Known Issues] (3)
GetDeviceInformation() returns incomplete data [Known Issues] (3)
Issues with obtaining "pose" for mapping/navigation [Known Issues] (2)
Misty cannot connect to unprotected wifi networks [Known Issues] (8)
iOS Companion App is down [Known Issues] (4)
Turn off fans temporarily [Support] (3)
Documenation error? [Support] (6)
Maps can be inaccurate due to depth sensor calibration fault [Known Issues] (4)
Mapping system crashes while mapping large, complex areas [Known Issues] (3)
Mapping doesn't work consistently due to USB cable fault [Known Issues] (2)
Low battery levels? [Support] (3)
Potential Hardware Issues with Failed Updates [Known Issues] (4)
Delays driving Misty with Companion App [Known Issues] (1)
Uploaded image isn't centered on Misty's display [Known Issues] (1)
Map doesn't always appear in API Explorer [Known Issues] (1)
FollowPath() doesn't work every time [Known Issues] (1)
Misty cannot connect to networks with multi-layer security [Known Issues] (1)
Not sound when testing audio assets [Support] (7)
Issues using LocomotionTrack() to drive backward [Known Issues] (1)
Battery plugged in but not charging [Known Issues] (1)
Robot doesn't move, even if nothing is in the way [Known Issues] (1)
Misty says 'Update failed contact support' [Support] (4)